World-Class Service In The Indian Skies

Vistara, a joint venture between the Tata Group and Singapore Airlines, effortlessly weaves the best of international services into the fabric of Indian hospitality on its flights.

Flying is technical, but when you’re on-board an airplane, it’s all about comfort. Recognising this, Vistara – a collaboration between the globally renowned Singapore Airlines and India’s Tata Group – has combined superior standards of efficiency with Indian hospitality to deliver the highest quality of service to its customers. And the face of this winning combination is none other than Vistara’s cabin crew.

The name, Vistara, is drawn from the Sanskrit word ‘vistaar’, which means limitless expanse, it reflects the belief that there’s no limit to anything that’s set out to be achieved

Interestingly, only one out of 10 girls who interview are selected for the job. There’s fierce competition, and standards are high. After being hired, they are required to undergo a four-month training programme where a team of 17 instructors hone them into custodians of the Vistara brand-people who you can depend on and turn to when you’re 35,000 ft above ground level.
Just like staff at luxury hotels are trained to anticipate a guest’s every need, Vistara’s cabin crew have their hospitality skills polished, so that they can intuitively attend to your needs. These can be simple yet thoughtful actions such as covering a sleeping customer with a blanket, or switching on a reading light when you’re engrossed in a magazine.

Vistara cabin crew are also trained to handle challenging situations such as an expecting mother suddenly going into labour, or a customer having symptoms of a heart attack in mid-air. Safety and security are paramount, of course and cabin crew are trained in first aid and how to deal with everything from hijack situations, fires and emergency evacuations.

So whether you have a question about how a life jacket works on a child, or simply whether or not the meal being served to you is suitable for someone with a nut allergy, Vistara’s cabin crew will always know the answer, and happy to put you at ease.

Viastra firmly believes that the best part of the journey is not arriving at the destination, but the journey itself

And, there’s more. A part of the crew’s training process focuses on personal grooming, hygiene and mastering Vistara’s trademark ‘look’ – which includes neat but stylish hairdos, natural make-up in defined, muted colour palettes, and matching fashion accessories to their designer uniforms. Created by the celebrated designer duo Abraham and Thakore, the uniforms worn by the crew is smart, stylish and functional.

It has a contemporary Asian mood with Indian-style tunics and slim-fit pants in deep aubergine, and features the brand’s star-shaped logo. This is worn with a belt whose buckle features Vistara’s signature star motif. It’s only once each trainee has mastered every one of the tasks put forth in the intensive training process that she is allowed on board to be at your service. And it shows.